1. Shipping Coverage
Ichigo & Co. provides shipping services:
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Within Vietnam
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Internationally (depending on supported countries or regions)
We reserve the right to refuse delivery to certain locations if shipping is not feasible due to logistical or legal constraints.
2. Order Processing Time
Orders are processed within 1–3 business days after:
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Payment has been successfully confirmed.
Processing time does not include weekends or public holidays.
3. Estimated Delivery Time
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Domestic (Vietnam): 2–5 business days
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International: 5–14 business days (depending on the destination)
These timeframes are estimates only and are not guaranteed.
4. Shipping Fees
Shipping fees are displayed during checkout.
For international orders, customers may be required to pay additional charges, including:
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Import duties
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Value-added tax (VAT) in the destination country
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Customs clearance fees
These charges are determined by the local customs authorities and are the responsibility of the customer.
5. Transfer of Risk and Title
Title and risk of loss for the products pass to the customer once the goods are handed over to the shipping carrier.
Ichigo & Co. is not responsible for:
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Loss
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Damage
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Delivery delays
after the goods have been transferred to the shipping carrier, unless there is clear evidence of fault on our part.
6. Inspection of Goods
Customers are responsible for inspecting their order upon receipt.
If you discover:
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Damaged products
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Missing items
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Incorrect items
Please notify us within 48 hours of receiving the order and provide photographic evidence.
After this period, we reserve the right to decline any claims.
7. Force Majeure
Ichigo & Co. shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:
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Natural disasters
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Epidemics or pandemics
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Transportation disruptions
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Other force majeure events