Terms of Service

1. Overview

Welcome to Ichigo.

  • In these Terms, the terms “we”, “us”, “our”, and “Ichigo” refer to Ichigo & Co.

  • Ichigo operates this website and online store, including all related:

    • content

    • features

    • tools

    • products

    • services
      (collectively referred to as the “Services”).

  • The website is powered by Shopify, which enables us to provide these Services.

  • By accessing or using the Services, you agree to:

    • these Terms of Service

    • our Privacy Policy.

  • If you do not agree with these terms, please do not use the Services.

 

2. Access and Account

By using the Services, you represent and warrant that:

  • You are at least 18 years old or have reached the age of majority in your jurisdiction.

  • The information you provide is accurate, complete, and lawful.

  • You are authorized to use the payment method you provide.

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities conducted under your account

You may not transfer, rent, or sell your account to another person.

 

3. Products and Descriptions

We strive to present products as accurately as possible. However:

  • Product colors may vary depending on screen or device settings

  • Packaging may differ between production batches

  • Product descriptions may be updated without prior notice

We reserve the right to:

  • Discontinue any product at any time

  • Limit purchase quantities by customer, region, or country

 

4. Orders

  • When you place an order, you are making an offer to purchase.

  • An order is accepted only when:

    • Payment has been successfully processed

    • We send an order confirmation email

We reserve the right to refuse or cancel orders due to:

  • Pricing errors

  • Product unavailability

  • Suspected fraudulent transactions

  • Invalid payment information

Refunds (if applicable) will follow our Refund Policy.

 

5. Pricing and Payment

  • Product prices may change without prior notice.

Unless otherwise stated, listed prices:

  • Do not include import duties (for international orders)

  • Do not include shipping fees

You agree that:

  • Your payment information is accurate

  • You are authorized to use the payment method provided

  • You are responsible for all charges related to your purchase

 

6. Shipping and Delivery

  • Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs procedures

  • Force majeure events

Title and risk of loss pass to you once the goods are transferred to the shipping carrier.

 

7. Intellectual Property

All content on this website, including:

  • Brand names

  • Logos

  • Images

  • Product descriptions

  • Designs

is the property of Ichigo or its licensors.

You may not:

  • Copy

  • Distribute

  • Modify

  • Use for commercial purposes

without prior written consent from us.

 

8. Third-Party Tools and Links

This website may contain:

  • Third-party tools

  • Links to third-party websites

We are not responsible for:

  • Content on third-party websites

  • Their policies

  • Transactions conducted through those platforms

 

9. Relationship with Shopify

  • This website is powered by Shopify.

  • However, all purchase transactions occur directly between you and Ichigo.

Shopify is not responsible for:

  • Products

  • Services

  • Claims arising from transactions

 

10. Feedback and User-Generated Content

If you submit:

  • feedback

  • reviews

  • comments

  • other content

you grant Ichigo the right to use such content for commercial purposes without compensation.

You also represent that your content:

  • Does not violate any laws

  • Does not infringe third-party rights

  • Does not contain harmful or offensive material

We reserve the right to remove inappropriate content.

 

11. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

To the fullest extent permitted by law, we do not guarantee:

  • Continuous website operation

  • Absence of technical errors

  • That the Services will meet all expectations

Nothing in this section removes mandatory consumer rights under Vietnamese law.

 

12. Limitation of Liability

To the fullest extent permitted by law, Ichigo shall not be liable for:

  • Indirect damages

  • Loss of profits

  • Loss of data

  • Damages beyond the scope of the transaction

Our total liability, if any, will not exceed the value of the order paid by you.

 

13. Prohibited Uses

You may not:

  • Use the website for unlawful purposes

  • Transmit malware or viruses

  • Collect personal data unlawfully

  • Impersonate another person

  • Interfere with website security systems

We reserve the right to terminate access if violations are detected.

 

14. Termination

We may:

  • Suspend or terminate access

  • Cancel accounts

  • Refuse service

if you violate these Terms.

 

15. Governing Law

  • These Terms are governed by the laws of Vietnam.

In case of disputes:

  • The parties will first attempt to resolve the matter through negotiation

  • If unresolved, disputes will be handled by a competent court in Vietnam, unless otherwise required by applicable law.

 

16. Changes to Terms

  • We reserve the right to update these Terms at any time.

  • The latest version will always be published on our website.

  • Continued use of the Services means you accept the updated Terms.

 

17. Contact Information

Ichigo & Co. Company Limited
Business Registration Number: 0319129015

Address:

  • 85–86–87 Ben Van Don

  • Khanh Hoi Ward

  • Ho Chi Minh City, Vietnam

Email: ichigo.co@outlook.com