Frequently asked questions

What is the return policy?

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, items must be unused, in their original condition, and include original packaging and proof of purchase.

To start a return request, please contact us at:

ichigo.co@outlook.com
Are any purchases final sale?

Certain items cannot be returned, including:

  • Perishable goods (such as opened matcha products)
  • Personalized or custom-made items
  • Personal care products
  • Gift cards
  • Discounted or sale items

If you're unsure whether your item is eligible for return, please contact us before submitting a request.
When will I get my order?

Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated delivery times:

  • Vietnam: 2–5 business days
  • International: 5–14 business days

Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Where are your products manufactured?

Our products are sourced and produced through carefully selected partners.

Depending on the product type, items may be manufactured locally in Vietnam or internationally to ensure quality and consistency.
How much does shipping cost?

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Shipping method

For international orders, customers may be responsible for import duties, taxes, or customs fees required by the destination country.
How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.

You can use this link to check the latest delivery status of your package.

If you have not received your shipping confirmation within 3 business days after placing your order, please contact us at:

ichigo.co@outlook.com
Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Orders can only be modified or canceled before they are processed or shipped.

Once an order has been shipped, we are unable to cancel it. In that case, you may request a return according to our Refund Policy.

For assistance, please contact:
ichigo.co@outlook.com